Business Solution- Miss a sale, a question of attitude:
Imagine having the opportunity to meet someone you want to know much (but then there really far). In fact, it’s been years that you hope the visit of this person. Just as every morning, you do the cleaning to make sure your home is properly welcoming, if this person would come visit you. One day, very early, the doorbell rang. Gently partly uncovered the door and standing there before you, this person is long-awaited! But since you have not yet completed your household and still have one or two drags Cosines in the living room, you refuse him access. End of story. Not likely you say? Not at all. This is what happened to me this week when I tried to replace the battery of a watch. At a time when most businesses are complaining of declining sales, some still find a way not to open the door to customers, even those who to physically move to get to their trade. Finishing an activity of Business morning at 9 am, I head to the nearest shopping center, my watch pocket. After three attempts, I returned empty-handed, frustrated and bewildered!
Missed # 1 – First stop (9 h 15): I made? Me great store shelves where I had acquired the item a year earlier. The woman at the counter tells me that jewelry watch worth more than $ 75, it is not certain to be able to use it. Sorry? What shows the price has to do with the battery change? Can not you change the batteries watches you sell? Yes but the housings of the most expensive watches are difficult to open and usually it is the manager who takes care of that and it comes just 13 hours. Can you come back?
Missed # 2 – Second stops (9 h 30): I go into the mall and head to the first jewelry I see. The gates are closed, but two people are working inside. Tom Toc toc … What time do you open? -10 Hours -J’aimerais simply change the battery of a watch, can you open up? ‘No ma’am, we open at 10 am.
Missed # 3 – Third stops (9 h 35): I continue to a second jewelry (where I have already bought twice by the way). Again, the gates are closed, but two people are working inside. What time do you open? -10 Hours -J’aimerais simply change the battery of a watch, can you open up? No Ma’am, I can not open the gates. -D’accord, Can I then watch as you drag the grid to enable you to make? ‘No ma’am, we need to finish getting countertops. Changing a battery takes no more than 5 minutes (after paying 10). The mall is empty. The ability or willingness to serve the client is absent. In your opinion, what are the chances that I return to shop in one of these shops? We complain of falling sales you say? And you, how do you treat your potential customers?