The hospitality sector is always looking for new ways to attract more guests and make their stay more comfortable and memorable. However, technology and innovation are becoming more and more dynamic. So, it is essential to stay updated according to the expectations of your guests to remain competitive in business. The following are effective new methods to consider incorporating into your hotel business.
Voice-Enabled Virtual Assistants
Virtual support is one of the emerging customer service technologies in the hospitality sector. This tech provides a superior customer service experience by minimizing response times, changing room conditions, streamlining numerous operations within a short period, and other services using voice commands.
This advanced tech in the hospitality sector allows clients to make room service requests, such as ordering items like food and fresh towels, controlling the heating and cooling, and controlling lights, among other services. All these activities are made possible through a single app offering clients a fantastic experience.
Facial Recognition Check-In
Checking in is a common procedure used in the hotel sector. This process has undergone some advancement, especially with the emergence of the internet. The application of facial recognition technology at the check-in gates simplifies a potentially tedious process. Moreover, it means that your business incorporates modern technology, which helps boost clients’ confidence in your business.
IoT In Hotel Rooms
IoT is an abbreviation for the internet of things. The application of the internet has become common in many aspects of people’s lives. IoT in hotel rooms makes visitors have a convenient stay. Nowadays, most people use their phones to control various elements in their homes, including alarms, lighting, TVs, and temperatures. This application of technology is also used in hotel rooms. It enables guests to set up their rooms without figuring out new interfaces. Moreover, having a connected premise also creates the perception that your business appreciates modern developments.
Influencer Marketing
Influencer marketing is also another common trend in the hotel industry. Typically, influencers use user-generated content and travel blogs to offer a real-life experience on platforms such as social media. So, it is recommendable to adopt this strategy in the hotel business.
Since travel influencers offer a personal touch and are well recognized for creating solid relationships with their followers, they can engage with your potential and current guests. Therefore, the best strategy of engaging with the target audience entails choosing influencers who can sway your clients’ decisions.
Social Media
Many people globally are using social media, and this number continues to rise daily. Technology advancement has enabled businesses to contact a large audience using several platforms; for instance, the Best Hotel Website. The use of social media is an excellent way of promoting a business, especially hotels. Moreover, it creates an opportunity to attract clients such as youths, influencers, corporate business clients, and many others. Besides, social media also offer a perfect opportunity to engage with clients directly. This interaction helps to create awareness and develop customer loyalty.
Nowadays, businesses must adopt modern ways to remain competitive. The hospitality sector continues to undergo various changes in terms of customer needs, making it essential to adopt current trends in the industry.